Privacy Policy

We are committed to safeguarding the privacy of our website visitors and customers. This policy sets out how we will treat your personal information. This Privacy Policy does not cover the collection of personal information by any third party.

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1. Information

In general, you can browse this website without disclosing any personal information about yourself. All information provided is on a voluntary basis.

When you read, search, order, buy, post reviews or perform other on our website or email to Albus & Flora we may collect, store and use the following kinds of personal data:

information about your computer and about your visits to and use of this website;

information relating to any transactions carried out between you and us via this website, including information relating to any purchases you make of our products or services including but not limited to name, billing and delivery addresses, e-mail address, phone number, products selected and any personal data supplied in relation to a customer service query;

information that you provide to us for the purpose of registering with us as a customer, including but not limited to name, address, e-mail address, phone number;

information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including but not limited to e-mail address;

information that you provide to us for the purpose of entering a competition or prize draw including but not limited to name, address and e-mail address.

any other information that you choose to send to us.

We respect children’s privacy and we do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us. You should seek guidance from a parent or guardian to assist you.

2. Use of personal data

We respect your privacy and appreciate your business. At no time do we ever provide your personal or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete and deliver your purchases.

We may use your personal information to:

administer the website;

enhance this website;

enable your use of the services available on the website;

send to you products purchased via the website, and supply to you services purchased via the website;

send statements and invoices to you, and collect payments from you;

send you general (non-marketing) commercial communications;

send you email notifications which you have specifically requested;

send to you our newsletter and other marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by email. You may unsubscribe at any time from our newsletter and other marketing communications by following the ‘unsubscribe’ instructions in any e-mail received or by e-mailing us at info@albusandflora.com.  You have the right to ask Albus & Flora not to process your personal data for marketing purposes by e-mailing us at info@albusandflora.com

deal with enquiries and complaints made by or about you relating to the website.

All our website financial transactions are handled through our payment services provider, PayPal. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website. PayPal ensures that sensitive card information remains safe and PCI DSS (Payment Card Industry Data Security Standards) compliant.

In addition, we may disclose information about you:

to the extent that we are required to do so by law;

in connection with any legal proceedings or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

to the purchaser (or prospective purchaser) of any business or asset which we are or are contemplating selling.

We may report aggregate, anonymised information to our advertisers and brand partners about our users’ browsing actions and purchasing patterns. This is statistical data that does not identify any individual.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

3. Security of personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Unfortunately, the transmission of information via the internet is inherently insecure. Although we will do our best to protect your personal information, we make no representation or warranties as to the security of your data transmitted to the website. Any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will store all the personal information you provide on our secure firewall-protected server.  Albus & Flora Ltd holds your personal data in accordance with the security provisions of the Data Protection legislation.

4. Managing data

We will take reasonable steps to create an accurate record of any personal information you have submitted through this website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.

You can see or edit the personal contact information that you have supplied to us and see recent purchases by visiting your account page and your account preferences page.

5. Data Protection

Albus & Flora Ltd complies with the Data Protection Act. You may instruct us to provide you with the personal data that we hold about you subject to the payment of a fee fixed at £10.00 (ten pounds sterling) and a written, signed request to: The Company Secretary, Albus & Flora Ltd, 122 Feering Hill, Colchester, Essex, CO5 9PY, UK

6. Cookies

Albus & Flora uses cookies so that we can recognise your computer when you access www.albusandlflora.com and log into your account with your user name and password.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website.

In some cases, our third-party service providers may use cookies on our sites. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Albus & Flora only, and does not cover the use of cookies by third parties.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for our website send data only to the servers for our website. The data cannot be altered or retrieved by any service on another website. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites.

7. Links to other websites

This website and our e-mail messages may contain links to other websites. We are not responsible for the privacy policies or practices of other websites. This Privacy Policy applies only to the information we collect on this website. We encourage you to read the privacy policies of these other websites.

8. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

9. Revisions

We may update this Privacy Policy from time-to-time. Any changes to this Privacy Policy will be uploaded as a new Privacy Policy on our website with a revised “Effective” date at the top of this policy. Since we may make changes at any time without notifying you, we suggest that you should check this page occasionally to ensure you are happy with the revised Privacy Policy.

10. Contact

If you have any questions, comments, requests, concerns or disputes regarding this Privacy Policy or our treatment of your personal data please write to us by email to info@albusandflora.com or by post to Company Secretary, 122 Feering Hill, Colchester, Essex, CO5 9PY, UK

Updated: July 2016

Cookie Policy

We use cookies and similar tools across our websites to provide our visitors with a better user experience and improve our performance. This policy explains how we do that.

1. What are Cookies?

Cookies are very small text files which a website puts on your computer or mobile device when you first visit a site or page. Cookies will help Albus & Flora and other websites do things like: recognise your device the next time you visit us; remember your preferences let you jump from one page to another without losing information and allow us to measure which products are most popular.

In other words, we use cookies to help you have a good experience using our website.

Certain cookies contain a bit of personal information. For example, if you click to “remember me” when logging in, a cookie will store your Albus & Flora username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

Before collecting any personally identifiable information through we will be clear to you that we are doing it (see our Privacy Policy).

2. Types of cookies used

Essential Cookies are required for some parts of our website, such as the shopping baskets and payment, to work properly. If a visitor to our website opts to disable cookies, they will have difficulty or not be able to use parts of our site.

Performance Cookies collect information to analyse how visitors use our website (e.g. which pages are more popular, which products are more popular) and measure how well we are serving our visitors (e.g. how quickly are the pages appearing). We use this information to improve how our website works. These cookies do not collect personal information.

Functionality Cookies allow the website to remember visitor choices (e.g. what you’ve put in your shopping basket, save you the bother of typing your username every time you come to our site). These cookies do not collect personal information.

Web beacon pixel. Technically this is not a cookie but it behaves very similarly. We use this in our emails to tell us if they have been opened and measure clicks through to links with the email. We use the information collected to find out which of our emails and links within are more popular. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

3. Can I say “no” to cookies?

Yes. You will need to update the preferences on your browser, however please remember that if you choose not to use our cookies, you may not be able to take full advantage of what our website offers (and might even cause some things not to work). For example, if you add products to the basket and then choose to read our Blog we will not be able to remember what you had in your basket.

4. More information about cookies

Here are some useful sites:
Information Commissioner’s Office http://www.ico.gov.uk
Aboutcookies.org http://www.aboutcookies.org/
All About Cookies http://www.allaboutcookies.org 

If you have any queries regarding this Cookie Policy please contact us by e-mail at info@albusandflora.com

Updated: July 2016